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TERMS AND CONDITIONS

Terms and Conditions are enforced to assure project completion in a timely manner in attempt to avoid minimal delays. Day Dream Design Firm maximizes its right to manage every client project with regard to respecting every individual's schedule in pursuit of guaranteeing conclusive satisfaction. 

 

Brand Development:

  • Brand Questionnaire must be sent before Official Start Date as outlined in the Proposal Process Timeline. If Client should fail to provide completed Brand Questionnaire for submission by the submission deadline, Official Start Date will be reschedule before commencing services.   

 

  • Week 1 - There will be a maximum of 2 Logo concepts provided for revision. Revisions of determined Logo concept will be open for requested changes up until the Friday of Week 3 as outlined in the Proposal Process Timeline.

 

  • Week 2 - There will be a maximum of 3 Brand Board concepts provided for revision. Revisions of determined Brand Board concept will be open for requested changes up until the Friday of Week 3 as outlined in the Proposal Process Timeline.

 

  • Week 3 - All revision requests for Logo Development and Brand Board Development end the Friday of Week 3. No further changes will be applied after that date in accordance with the Official Start Date as outlined in the Proposal Process Timeline; If Client is unavailable for Week 3 Feedback Review Session as outlined in the Proposal Process Timeline, a $65 rescheduling fee will incur. If Client must reschedule Week 3 Feedback Review Session as outlined in the Proposal Process Timeline, a $65 rescheduling fee will incur. Project will be considered suspended until payment has been remitted in full. 

 

  • Marketing Material revisions end the Friday of Week 5; There will be a maximum of 2 design concepts provided, if absolutely necessary, and client has expressed in written form total dissatisfaction of the initial design concept. 

 

  • Individual Marketing Material projects are considered abandoned if Client chooses to omit the determined project for completion; Marketing Material must be determined by Week 3 Feedback Review Session as outlined in the Proposal Process Timeline.

 

  • Week 6 - Brand Guidelines Document is composed based on a compilation of previously approved projects as outlined in the Proposal Process Timeline. Brand Guidelines will not be eligible for revisions and the document is submitted in approved status; If Client is unavailable for Week 7 Brand Guideline Review Session as outlined in the Proposal Process Timeline, a $65 rescheduling fee will incur. If Client must reschedule Week 7 Brand Guideline Review Session as outlined in the Proposal Process Timeline, a $65 rescheduling fee will incur. Project will be considered suspended until payment has been remitted in full. 

 

  • Failure to pay for services rendered as agreed upon based on the Day Dream Design Firm Contract will result in suspension of Client's account and suspension of access to all deliverables until account is brought current. [Refer to Contract section Cancellation/Project Abandonment for further explanation]

 

  • If Client's account remains suspended for more than 14 consecutive days, including weekend days, a $250 fee will incur to reactive services in accordance with the current state of the project as outlined in the Proposal Process Timeline.

 

  • If Client does not communicate necessary revision requests and/or approvals in accordance with the Process Timeline for more than 14 consecutive days, including weekend days, Client's account will result in suspension and suspension of access to all deliverables. A $250 fee will incur to reactive services in accordance with the current state of the project as outlined in the Proposal Process Timeline. Project will be considered suspended until payment has been remitted in full. 

  • All abandoned projects left in suspension status for more than 90 days will be permanently removed from our database and records with no refunds available. 

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BRANDING + WEB COMPANY